Award Winning Pies, Darwen, Lancashire

Help Centre / F.A.Q.

Browse F.A.Q. Topics

Allergies

  • Allergies
    All our pies may contain nut traces*

Baking Instructions

  • Baking Instructions
    From chilled you can pop them in the oven for 10-15mins 190°  fan assistant ovens, making sure you keep a close eye on these scrumptious pies so you don’t get a burnt top.WE DON’T LIKE SOGGY BOTTOMS!

Do I need an account to place an order?

  • Do I need an account to place an order?

    Simple answer is no, you can either use the guest checkout or you can create a lovely account with us

Do You Ship Internationally?

  • Do You Ship Internationally?

    We are currently only shipping to the United Kingdom

How Can I Cancel Or Change My Order

  • How Can I Cancel Or Change My Order?

    If you need to make any changes or would like to amend your order please contact Dean at dean@therealthaipie.co.uk or call 07980 786623

How Can I Return a Product?

  • How Can I Return a Product?

    If you are unsatisfied with your order please contact Dean at dean@therealthaipie.co.uk or call 07980 786623

How do I place an Order?

  • How do I place an Order?

    Simple steps to getting your thai-rrific pie.

    1. Pick the pie(s) you would like, choose the quantity and press the “add to cart” button
    2. Click the cart button at the top of the screen
    3. Click on “View Cart” to make changes or click on “Checkout” to move to the billing page
    4. Here you can “Login” if you are a returning customer/Add a “Coupon Code” or  just enter billing details
    5. Choose shipping method you require
    6. Choose payment
    7. Then click proceed to payment button

How Do I Track My Order?

  • How Do I Track My Order?

    To track your order head on over to Track-Your-Order please enter your Order ID in the box below and press return. This was given to you on your receipt and in the confirmation email you should have received.

How Long Will It Take To Get My Package?

  • How Long Will It Take To Get My Package?
    Orders Received      Delivery Date

    Monday                Wednesday Tuesday                Thursday Wednesday          Friday Thursday              Monday Friday                    Tuesday

Terms And Conditions

What Payment Methods Are Accepted?

  • What Payment Methods Are Accepted?

    To purchase from our store you can;

    • Pay via PayPal (You can pay with your credit card if you don’t have a PayPal account)
    • Send us a Cheque (Order will not be sent until funds have transferred)
    • Pay via Direct Bank Transfer (Order will not be sent until the funds have transferred)

What Shipping Methods And Prices Are Available?

  • What Shipping Methods And Prices Are Available?

    Hi Pie Lover, we currently have two shipping methods;

    • Free Pick Up from our address - 89 Sudell Rd, Darwen BB3 3JA
    • A Standard Delivery charge of £10
    Our thai-riffic pies are delivered in temperature controlled packaging.

What’s The Coupon Codes Policy?

  • What’s The Coupon Codes Policy?

    As a customer-focused store, The Real Thai Pie Company® encourages the use of coupons by our customers in our stores, in accordance with the following guidelines. Note: this policy may change at any time without advance notice or advertisement.

    General Guidelines

    1. All coupons are to be used at the time of checkout.
    2. The Real Thai Pie Company® does not accept expired coupons. Coupons expire at 11:59 p.m. on the expiration date at the point of sale.
    3. The Real Thai Pie Company® will not accept fraudulent or counterfeit coupons as determined by management.
    4. Coupons and their face value cannot be exchanged for cash or gift cards.

Who should I to contact if I have any queries?

  • Who should I to contact if I have any queries?

    For any questions or queries please contact Dean at dean@therealthaipie.co.uk or call 07980 786623